Shipping & Returns
How we make your order
Everything at Graphic Traffic 3D is 3D printed to order. After you place an order, each item is printed, checked for quality, packed carefully and shipped to you. Because items are made when you order them, they are not sitting on a shelf ready to go.
- Printed: your item is printed in the material and colour you chose.
- Quality checked: we inspect it for print flaws, fit and finish before it is packed.
- Packed and shipped: we pack it to survive transit and hand it to the carrier.
Processing time
Standard shop items usually ship within 3-5 business days of your order. Larger orders may take longer, and we will email you if that applies to yours.
Custom jobs, such as prints from your own files or personalized items, are quoted individually. We confirm the price and timeline with you before we start printing.
Shipping
- Where we ship: United States only for now. We are based in Peoria, Arizona.
- Carrier: USPS Ground Advantage.
- Delivery time: typically 2-5 business days after your order ships.
- Cost: a flat shipping fee is added at checkout, based on the number of items in your order: $8 for 1 item, $10 for 2 items, $12 for 3 or more items.
- Tracking: tracking is included. A tracking number is emailed to you when your order ships.
- Free local pickup in the Phoenix area: if you live in the Phoenix area, enter your ZIP code in the cart to choose free local pickup instead of shipping. No shipping fee is charged. We will email you the pickup time and location after your order.
Delivery times are estimates, and carrier delays can happen, especially around holidays.
Damaged or defective items
If your order arrives damaged, or has a print defect, email us within 7 days of delivery with your order number and clear photos of the problem. We will send a free replacement or give you a refund, whichever you prefer.
Returns
- Standard items: unused items in their original condition can be returned within 30 days of delivery.
- Return shipping: the buyer pays return shipping, unless the item is defective or damaged, in which case we cover it.
- Custom and made-to-order items: these are made specifically for you and cannot be returned, except for defects or damage as described above.
To start a return, email us first so we can give you instructions. Please do not send items back without contacting us.
Refunds
Once we receive and inspect a returned item, we process your refund. It goes back to your original payment method and usually takes 5-10 business days to appear, depending on your bank or card issuer.
Cancellations
You can cancel an order for a full refund any time before printing starts. Once printing has begun, the order cannot be cancelled, because the item is already being made for you. Email us as soon as possible if you need to cancel.
Contact us
Questions about an order, a return or a delivery? Email [email protected] and include your order number.